PDA

View Full Version : Nex Robotics Review



vikas
01-19-2011, 02:25 PM
This is for posting reviews and not discussions. All irrelevant posts will be deleted.

Site URL : http://www.nex-robotics.com/

vikas
01-19-2011, 02:28 PM
Will start with first review -

They have high quality stuff, with good prices. Have had good experience with them.

Though they do not provide all the associated details with their products,even when asked explicitly .... for ex schemantics. Support is standard abysmal Indian support.

Recommended if you know what you are buying and doing .

allbits
01-19-2011, 06:45 PM
I had a couple of bad experiences with nex, but it was about the packaging. The carrier might have been rough, the box was broken, but the components was luckily safe.

Apart from that, I had good experience. Looking at the products, I can see a lot of them, but many of them are normally out of stock. It would be great if they can stock most of the "notify me" stuff.

I would not say their processing is fast. I had placed an order day before yesterday, and since I wanted the stuff urgently, i called them up to see which option was better. Surprisingly, credit card takes one day, they say, so I opted for cash deposit as per their recommendation. I deposited the cash by about 3 30, called them at 4, but they said they cannot process it that day, eventhough the courier guy comes only at 5. So I lost a day. Not a real serious issue, but if they can process things fast upon customer request, people might prefer them better.

+ : reasonable price, good product list.
- : slow processing, out of stock products.

would rate a 7 out of 10.

sushmair
01-19-2011, 06:55 PM
Similar experience here. Great product quality - support in my case was decent though.

+ good pricing, support
- slow processing, bad courier experience

akshay66
01-19-2011, 09:53 PM
I have ordered only once.The experience was not so bad not so good.Got my stuff in 4-5 days.Good Quality.

They have great platforms to work on which are normally priced :)

They have good support.

They have ripped off TRI :D

d_gal_in_black
10-14-2011, 10:20 PM
Did some gud work..offlate his orientation has changed from robotics..and has started importing stuffs.. Robotics stuff sold is not of class finish but he some how manages to do good over indian mentality

sudarshan
10-14-2011, 11:42 PM
i got tensed with my last 2 orders with them

1) i ordered a battery charger and i found it incompactible with my batteries . so i asked them for a exchange they said no . once sold is sold. it was 100% new, not even used once, no single marks, etc . i reported it after 30 mins after i got it in hand. the refused.

2) i ordered motors and wheels for a competition i said them it was very urgent . so they sent i by blue dart. when i opened it i found the wheels are missing. when i asked them they reply after 3 days saying they have sent it. then i recieved the wheels 2 days after the competition ended.

good quality but poor customer support and relation.

endlasuresh
10-15-2011, 07:26 PM
I have ordered motors and chain links last week and they arrived within 4 to5 days, Shipping is so fast.
As for the components the chain links which are worse that did not cleaned the component properly and they just selling as they were brought from the molding company. The price was too much high 4 times or an original component. Their chain link was made from Nylon and the price was 11.40 rupees which should be around 2 o 3 rupees.
http://img20.imageshack.us/img20/3697/img0807a.jpg (http://imageshack.us/photo/my-images/20/img0807a.jpg/)


Motor I cannot say, one of a friend told it was 100 rs here in local shop where Nex robotics selling for 145 rupees.
By looking inside of the motor Gearbox which had metal gears and the gear box was made from Acetylene, but I am not sure the material and didnot tested.

Regards
Suresh

kawal24
10-16-2011, 12:40 PM
Last time i ordered from them it took 10 days for the product to reach at my place the distance being only 180 to 190 Km from nex to my place.
The payment gateway they use for debit cards doesn't work.
Today i placed another order from them and asked them to courier it by DTDC because its urgent.Lets see how it works out this time.I'll update after recieving the order.

anantmalewar
11-03-2011, 09:57 PM
Hi Sudarshan,
I understand that you bought the batteries from somewhere else. The problem was with batteries and not the charger. The charger was working absolutely fine. And you asked Nex Robotics to replace the working charger that they delivered to you ??

sudarshan
11-03-2011, 10:19 PM
Hi anantmalewar,
yes i did buy the batteries from somewhere else.
i meant there was this if the charger couldnt charge my batteries then what is the use of that charger to me?
since they are 100% new not even used once i asked them could they take back the order which i made and get back my money or get some other product instead of it.

well all the stores does it ebay.in , robokits, onlinetps ,etc they also sell similiar stuffs and they also accept if there order is sent back due to similiar reasons.

so what do you think about them now. though they have good quality stuff they dont have a good customer relationship at all.

anantmalewar
11-03-2011, 11:10 PM
Well... then I will be worried while buying from these other portals. The stuff they are selling may have changed hands before it reaches me :-)

d_gal_in_black
11-04-2011, 07:25 PM
Not necessarily that they have changed hands...even if they have they assure that customer gets what he wants in working condition. "Customer satisfaction" is more important right?... by any chance do you work at Nex?:confused:

anantmalewar
11-04-2011, 08:44 PM
@d_gal_in_black: Let's just say.... I follow their activities very closely :)

endlasuresh
11-06-2011, 11:30 PM
by any chance do you work at Nex?
Yes :D
@ d gal in black
Here at offline electric and electronic shops they never take back nor exchange products. We have to request or have to give some percentage of money to exchange for another product.
edit


This is for posting reviews and not discussions. All irrelevant posts will be deleted. :mad::mad:

Edit
Anantmalewar
http://www.roboticsindia.com/showthread.php/3746-hercules-motor-driver-malfunction?p=19989#post19989
What you will say about this thread ? The person who bought form your company and no support for him.

avinash_g
02-22-2012, 08:16 PM
Every online robotics store has two kind of products.

The normal standard products like Motors, Wheels, ICs, Batteries displays etc. That are manufactured by someone else.
Their own made products (specialty)

NEX specialty are their Complete Robotics Platforms.

And when I needed the Firebird V Robot they were out of stock (thats ok, happens sometimes or other). They told it will be available after more than 2 months !!! That's amazing! They should give much attention to their "special" and "unique" products rather than to common items.

http://extremeelectronics.co.in/temp/nex-robotics-products-out-of-stock.gif

sudarshan
02-22-2012, 08:19 PM
it seems they dont maintain stocks online.
when i ask ask they used to add few stock ?

but most of the time no response.

avinash_g
02-22-2012, 08:24 PM
Actually in my case it was opposite!

It was on stock (with lead time of 14 days)

When I called them for some more info. They told it is out of stock and updated the online stock too. Thus making it out of stock at last !

sudarshan
02-22-2012, 08:28 PM
Hmm thats pretty new kind of response from those guys.

This is thier problem.

they sell in thier offline store. and they dont update thier site at all.
there are many online stores like this.
even the best of the best sellers do these kind of things.